We value your satisfaction and want your shopping experience to be smooth. This Refund and Returns Policy aligns with Razorpay’s payment processing rules and applies to all purchases made through Razorpay on our website.
1. Returns
- You may return your product within 10 days of delivery for a refund or exchange.
- The product must be unused, unworn, unwashed, and in its original condition with tags and packaging intact.
- Certain products (e.g., intimate apparel or custom-made items) cannot be returned due to hygiene and safety reasons.
- Proof of purchase (order number or invoice) is required.
2. Refunds
- Refunds will be processed after we receive and inspect the returned product.
- Approved refunds will be issued via Razorpay to the original payment method within 7–10 business days.
- Shipping charges are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
3. Exchanges
- Exchanges are possible if the item is available in stock.
- Contact us within 10 days of receiving your order to arrange an exchange.
4. Damaged or Defective Items
- If your product arrives damaged or defective, contact us immediately with photos of the issue.
- We will arrange a replacement or refund at no extra cost.
5. How to Return
- Contact customer support:
Email: vedvyas141@gmail.com
Phone: +91 8837396279 - Ship the product securely to the address provided by us.
- Use a trackable shipping service, as we are not responsible for lost packages.
6. Contact Us
If you have questions about this Refund and Returns Policy or Razorpay payment refunds, please contact us:
Email: vedvyas141@gmail.com
Phone: +91 8837396279